Privacy Policy

Final revision date：October 7, 2026

California residents, click here; Canadian residents, click here.

UP GARAGE GROUP Co., Ltd. (hereinafter referred to as the “Company”) recognizes the importance of protecting personal information acquired through the website managed by the Company (hereinafter referred to as the “Website”) and handles such information in accordance with the Personal Information Protection Policy of the Group. This Personal Information Protection Policy of the Company (hereinafter referred to as the “Privacy Policy”) explains how the Company handles your personal information to provide you with clear information about how your personal information is handled when you use the Website.

 

1. Collection of Personal Information and the Purposes of Use

On the Website, you may be asked to provide personal information as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as the “Act on the Protection of Personal Information”). Such information may include, but is not limited to, your name, address, e-mail address, telephone number, delivery address and other information provided when purchasing products, using services, registering as a member, or responding to surveys, as well as payment-related information and survey responses. In addition, the Company may acquire personal information registered as members on websites operated by the Company or from its partner companies. Personal information acquired by the Company will be used only for the purpose of providing services to users, processing payments for product purchases (credit card information is held and possessed by payment service companies), and for the following purposes, and will not be used for any other purpose:

 

• Providing information about the Company’s products and services;
• Providing you with information by direct mail or email, including information about special promotions offered to members (even where such promotions are conducted at the request of a third party, the Company will not provide your personal information to such third party);
• Contacting you as necessary;
• Providing you with information about new products, new arrivals, and other offerings if you have previously purchased the Company’s products or used its services; and
• Providing other services that the Company considers beneficial or convenient for you.

 

2. Access Logs

The Website and the Company’s applications record certain information about users in the form of access logs. Such information includes users’ IP addresses, browser types, domain names, access times, access frequency, and other similar information. The Company uses access logs for the maintenance and management of the Website and its applications and for statistical analysis of usage. Access logs will not be used for any other purpose.

 

3. Outsourcing of Personal Data Handling

The Company may outsource certain operations involving the handling of your personal data to third parties, including the management of samples, giveaways and other prizes, and the operation of social login functions.

The Company and its contractors appropriately manage your personal data and use such data as necessary to improve the content of the Website and provide services to you. The Company carefully selects its contractors and requires them to manage personal data in accordance with standards equivalent to those applied by the Company and to implement appropriate security measures when performing the outsourced operations.

 

4. Joint Use of Personal Data

For details regarding the joint use of personal data, please refer to Article 3 of the Company’s “Personal Information Protection Policy,” available here.

 

5. Safety Management Measures for Protection of Personal Data

The Company has established internal rules governing the handling of personal data as well as rules concerning security control measures, and has implemented the following measures:

 

1. Establishment of a Basic Policy

• The Company has established a policy regarding the handling of personal data, which is communicated throughout the Company as its Personal Data Protection Policy and is also published on its website so that it is readily available to the public.

2. Establishment of Rules for the Handling of Personal Data

• The Company has established procedures governing the handling of personal data at each stage, including collection, use, storage, provision, deletion, and disposal. These procedures specify the handling methods, responsible persons, personnel in charge, and their respective responsibilities, and are documented in internal rules that are communicated throughout the Company.

3. Organizational Security Control Measures

• The Company conducts periodic self-inspections regarding the handling of personal data and regularly conducts internal audits by independent departments and external parties.
• The Company limits the employees who are authorized to handle personal data.

4. Personnel Security Control Measures

• The Company provides employees with periodic training on matters to be observed when handling personal data.
• Employees are subject to confidentiality obligations.

5. Physical Security Control Measures

• The Company restricts access to areas where personal data is handled in order to prevent unauthorized persons from viewing or accessing personal data.
• The Company controls employees’ entry to areas where personal data is handled.
• Personal data is stored in lockable cabinets or on servers protected by appropriate access controls.

6. Technical Security Control Measures

• To prevent unauthorized external access to servers and other systems, the Company implements security measures such as firewalls and protection against malicious software, including computer viruses.
• When transferring media containing personal data or transmitting electronic data, the Company implements the following measures:
  • When transferring physical media, the Company uses traceable delivery methods or delivers the media directly by hand.
  • When transmitting electronic data, the Company implements measures to prevent data leakage, including encryption.

7. Assessment of the External Environment

• Where the Company handles personal data in a foreign country, it analyzes and assesses the external environment of the country, identifies the applicable laws and regulations, and implements appropriate security control measures accordingly.

 

6. Use of Cookies and Web Beacons

Like many other websites, the Website uses cookies and web beacons. Cookies are small data files stored on your PC, tablet or mobile phone, or other device when you visit the Website. The Company uses cookies to improve its services and enhance the convenience of using the Website.
The Website uses cookies to manage shopping cart and login functions and to collect statistical information regarding Website usage.
You can configure your browser to notify you when cookies are being sent and choose whether to accept them. If you disable or refuse cookies, you may not be able to use certain features or services of the Website. As cookies help make the functions of the Website more convenient to use, we recommend enabling cookies.

In addition, in order to deliver advertisements more effectively, the Company uses advertisement distribution systems provided by the third-party service providers listed below. These third-party service providers may use cookies and other technologies to collect and use certain information.. If you wish to stop such third-parties from collecting or using cookies and other such information, please visit the opt-out page listed below and follow the procedures provided there to opt out.

• Google LLC
  https://policies.google.com/privacy?hl=en&gl=jp
  
• LY Corporation
  • https://btoptout.yahoo.co.jp/optout/index.html
  • https://terms.line.me/line_rules_optimize?lang=ja

• Hakuhodo DY ONE Inc.
  https://www.hakuhodody-one.co.jp/data_policy/
  
• MicroAd, Inc.
  https://send.microad.jp/w3c/
  
• FLUX Inc.
  https://en.flux.jp/autostream-devicepolicy/
  
• CARTA ZERO Inc.
  https://www.cartazero.co.jp/en/privacypolicy
  
• Criteo S.A.
  https://www.criteo.com/privacy/
  
• org
  https://prebid.org/privacy-policy/
• Lotame Solutions, Inc.
  https://www.lotame.com/about-lotame/privacy/privacy-manager-opt-out/#optout-success
  
• org, Inc.
  https://prebid.org/privacy-policy/
  
• ID5 TECHNOLOGY LIMITED
  https://id5-sync.com/privacy
  
• Intimate Merger, Inc.
  https://corp.intimatemerger.com/privacypolicy-en/
• The Trade Desk, Inc.
  “Unified ID 2.0,” provided by The Trade Desk, Inc., is a framework that uses users’ email addresses and phone numbers to enable the delivery of personalized advertising across the open internet.
  Such information is converted into encrypted identifiers known as UID2s and is used within the advertising ecosystem as part of a privacy-conscious, secure, and transparent advertising solution.
  If you do not wish your email address or phone number to be used for this purpose, you may opt out by visiting the URL below.
  • Privacy Policy：https://www.thetradedesk.com/us/website-privacy-policy
  • Opt-out：https://www.transparentadvertising.com/

• LiveRamp
  https://optout.liveramp.com/opt_out
  
• Geniee, Inc.
  https://geniee.co.jp/optout/
  
• Amazon.com, Inc.
  “Amazon Publisher Audiences,” provided by Amazon.com, Inc., is a program that enables publishers to provide Amazon with user data that they have collected directly, in a hashed and anonymized format (“Publisher Data”).
  Through this program, Amazon uses Publisher Data to place a token in a first-party cookie in order to recognize users and use that token for targeted advertising.
  If you do not wish to receive advertisements targeted in this manner, you may opt out by visiting the URL below and following the applicable opt-out procedure.
  • Privacy Policy：https://www.amazon.co.jp/privacy

Opt-out：https://www.amazon.co.jp/adprefs

 

7. Disclosure of Personal Data to Third Parties

With respect to personal data collected by the Company, the Company will not disclose such data to any third party without the prior consent of the individual concerned (meaning the specific individual identifiable from such personal dasta), except in the cases set forth below. In addition, personal data collected through the Website will not be integrated or otherwise processed together with data indirectly collected from other mailing lists, address books, third parties or other similar sources.

1. 1. When the Company outsources all or part of the handling of personal data to the extent necessary to achieve the purposes of use;
   2. When personal data is provided in connection with a succession of business resulting from a merger or other similar transaction;
   3. When it is necessary to cooperate with a national government agency, local government, or a contractor entrusted by either of them in performing duties prescribed by laws and regulations, and obtaining the consent of the individual concerned may interfere with the performance of such duties; and
   4. In addition to the above, when the provision of personal data is permitted under the Act on the Protection of Personal Information or other applicable laws and regulations.

 

8. Information Management and Security

The Company takes reasonable and appropriate technical and organizational measures to prevent the loss, leakage, alteration, or other unauthorized handling of personal information, and requires employees who handle personal information to manage such information securely. Your registered information is protected with passwords for privacy and security purposes. In addition, when particularly sensitive or important information is transmitted, the Website uses SSL for security purposes. SSL encrypts personal information, credit card numbers, and other information transmitted between your device and the server, thereby helping prevent unauthorized interception, alteration, etc. and enabling such information to be transmitted securely over the Internet.

 

9. Procedures for Disclosure, Correction, Deletion, and Other Requests Concerning Retained Personal Data

If the Company receives a request from an individual for notification of the purpose of use of Retained Personal Data identifying that individual; disclosure of such Retained Personal Data; correction, addition to, or deletion of the contents thereof; suspension of use or erasure thereof; suspension of provision thereof to third parties; or disclosure of records relating to the provision of Personal Data to third parties (collectively, “Disclosure, etc.”), the Company will respond to such request without delay. Please contact the “Personal Information Contact Desk” indicated at the bottom of this document.

However, the Company may refrain from disclosing all or part of the relevant information in any of the following cases:

• When such disclosure may harm the life, body, property or other rights or interests of the individual concerned or a third party;
• When such disclosure may significantly interfere with the proper conduct of the Company’s business operations; or
• When such disclosure would violate applicable laws or regulations.

In addition, if you wish to change, correct, discontinue the use of, or delete your registered personal information, you may do so through “Customer Information/Account Setting of My Page”. If you wish to submit a request directly to the Company, please contact the “Personal Information Contact Desk” indicated below.

For further details regarding Disclosure, etc. of personal information, please refer to “Procedures for Disclosure, etc. of Retained Personal Data” in UP GARAGE GROUP Co., Ltd.’s “Personal Information Protection Policy,” available here.

 

10. Links

The Company is not responsible for the handling of personal information by third-party websites linked to or from the Website. When accessing a third-party website through a link on the Website, we recommend that you review the privacy policy or other applicable terms of that website regarding the handling of personal information. This Privacy Policy applies only to personal information collected by the Website.

 

11. Revision of the Privacy Policy

The Company may revise this Privacy Policy, in whole or in part. Any material changes will be clearly announced on the Website. If the Company intends to use personal information for a purpose or in a manner different from that described in the Privacy Policy in effect at the time the information was initially collected, the Company will notify you accordingly.

 

12. Compliance with Laws and Regulations Concerning the Protection of Personal Information

The Company will comply with applicable laws, regulations, guidelines, and other rules of Japan concerning the protection of personal information and will continuously review and improve this Privacy Policy as appropriate.

The Company intends its Website and services to be used only by persons aged 18 or older. The Company does not knowingly collect, use, or sell personal information of persons under the age of 18. If you are under 18 years of age, please do not use the Company’s Website or services.

 

[Manager of Personal Information, Affiliation, and Contact Information]

Administrator: Personal Information Protection Manager
Affiliation/Title: General Manager, Administrative Department, UP GARAGE GROUP Co., Ltd.
Contact information: TEL 045-988-5777

 

[Contact desk]

7-22 Enokigaoka, Aoba-ku, Yokohama-shi, Kanagawa 227-0063
Personal Information Contact Desk, UP GARAGE GROUP Co., Ltd.
E-mail: pms@upgarage-g.co.jp
Contact Form: Click here
TEL: 045-989-2345

Operating hours: 10:00 a.m. to 6:00 p.m. (excluding Saturdays, Sundays, public holidays, and the year-end and New Year holiday period)